Privacy Policy

McWellness (“we”, “us”, “our”), founded by Shauna McGuinness, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you contact us or use our services, in line with applicable UAE data protection law (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data).

Information We Collect

When you make an enquiry or book a consultation, we may collect personal details you choose to provide, such as your name, phone number and email address.

During consultations and sessions, you may share information about your wellbeing, goals and circumstances. This information is treated as confidential.

Our website does not currently use advertising or analytics cookies. If this changes, this policy will be updated.

The McWellness UAE App

If your household uses the McWellness UAE app, we additionally hold: your household’s name, address and area; WhatsApp and phone numbers and an optional email; guardian and emergency-contact details; and — with the guardian’s explicit consent, where a member is a child — the clinical context needed to deliver neurofeedback safely, including QEEG reports and session records. Booking, visit and payment records, including the tax invoices and receipts we are required to issue, are kept as part of our books.

App data is stored on secure cloud infrastructure provided by Supabase, currently hosted outside the UAE (Mumbai, India), encrypted in transit and protected by row-level access controls: each household can only ever read its own records. The app itself contains no analytics, no trackers and no advertising identifiers.

You can close your app account yourself at any time, in the app: Household tab, then Delete account. Your sign-in and profile are removed immediately; records we must keep by law are retained as described under Data Retention.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries
• Arrange, provide and personalise your sessions
• Maintain appropriate and secure records
• Communicate with you about your care
• Issue tax invoices and keep the records UAE VAT law requires

Confidentiality

Information shared during consultations and sessions is kept private and secure.

We will not share your personal information without your consent, except where required by law.

Sharing Your Information

We do not sell your personal data.

We may use trusted service providers (for example, secure website hosting) who process limited data on our behalf and are required to keep it secure.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law.

Financial records, including tax invoices, are kept for at least five years as UAE tax law requires. Clinical records are kept for as long as professional obligations require.

Your Rights

Subject to applicable law, you may have the right to access, correct or request deletion of your personal data, and to withdraw consent.

To exercise any of these rights, please contact us using the details below.

App users can also exercise deletion directly: closing your account in the app removes your sign-in and profile at once, with legally required records retained as described above.

Security

We take reasonable organisational and technical measures to protect your personal information against loss, misuse or unauthorised access.

Cookies & Third-Party Services

This website uses self-hosted fonts and does not load third-party font services. We do not use advertising or analytics cookies. Form submissions are processed by our secure form provider (Web3Forms) solely to deliver your enquiry to us.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@mcwellnessuae.com or +971 55 586 4039.